Calle 7 poniente No. 105, Col. Centro Histórico Puebla, Puebla 72000
The hotel lobby and reception area are beautiful. However, once we got into our "deluxe" suite it was a different story. The room smelled bad, the tiles in the bathroom were crumbling, the shower curtain rod was rusted. There was a sign posted in our room wall that read that the water was drinkable. After taking showers, the water ran out and later came back on again. When it did the water came out a dark brown. We also ate brunch at the hotel. It was an "okay" buffet nothing special. We had to ask for our drinks to be filled, get coffee, etc. Our server was not the best. We gave him a tip in cash. He was not pleased with this and when he brought us our bill for brunch, he added an additional 10% to the bill and had already run it through the credit card machine. This was not what we expected from a 4/5 star hotel.
2/5 Standard of room
3/5 Quality of food
3/5 Value for Money